Help & contacts
Featured topics
Refunds
Accounts and payments
If you can't make a payment for a TfL service online, speak to your Bank about Strong Customer Authentication (SCA). SCA confirms your identity when making a payment online.
Oyster
Oyster photocard customers
Contactless
Accessible travel
Lost property
Report
Feedback about staff
Enquiries and complaints
Contact us
By phone:
Call 0343 222 1234 (Charges may apply)
24 hours a day, 7 days a week:
- Help you plan a journey with our TfL Go app or Journey Planner
- Report a noise complaint
- Report a safety or security concern
08:00-20:00 Monday to Friday:
- Queries, complaints or suggestions about our other services (not including taxis and minicabs or road user charging)
08:00-20:00 Monday to Friday (09:00-17:30 Saturday to Sunday):
- Contactless card journey or statement queries, complaints or suggestions
08:00-20:00 Monday to Sunday:
- Oyster card, Oyster photocard and paper ticket queries, complaints or suggestions
Write
Send a letter to:
TfL Customer Services
9th Floor
5 Endeavour Square
London
E20 1JN
Court proceedings
TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk
- Service by email will not be accepted at any other TfL email address
- Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size
Our customer service commitment
When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.