Coronavirus
You must wear a face covering on all TfL services & stations (unless you are exempt)Help & contacts
Featured topics
Refunds
Accounts and payments
If you can't make a payment through your bank, speak to them about Strong Customer Authentication (SCA). This confirms your identity when making a payment
Oyster
Contactless
Accessible travel
Lost property
Report
Feedback about staff
Enquiries and complaints
- Tube, Overground, DLR, Trams, TfL Rail, TfL-managed stations and the Elizabeth line (previously Crossrail)
- Buses
- River and Woolwich Ferry
- Emirates Air Line
- Cycling
- Santander Cycles
- Taxi and private hire
- Congestion Charge
- Direct Vision Standard and HGV Safety Permit
- Low Emission Zone
- Ultra Low Emission Zone
- How to appeal against our response to a complaint
Contact us
By phone:
Call 0343 222 1234 (Charges may apply)
24 hours a day, 7 days a week:
- Help you plan a journey with our TfL Go app or Journey Planner
- Report a noise complaint
- Report a safety or security concern
08:30-16:00 Monday to Friday:
09:00-17:00 Monday to Friday:
- London streets queries, complaints or suggestions
08:00-20:00 Monday to Friday:
- Queries, complaints or suggestions about our other services (not including taxis and minicabs or road user charging)
09:00-17:30 Saturday to Sunday:
- Contactless card journey or statement queries, complaints or suggestions
08:00-20:00 Monday to Sunday:
- Oyster card, Oyster photocard and paper ticket queries, complaints or suggestions
Write
Send a letter to:
TfL Customer Service
4th Floor
14 Pier Walk
London SE10 0ES
Court proceedings
TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk
- Service by email will not be accepted at any other TfL email address
- Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size
Our customer service commitment
When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.