Help & contacts
Featured topics
Refunds
Oyster
Contactless
Accessible travel
Lost property
Feedback about staff
Enquiries and complaints
Contact us
By phone:
Call 0343 222 1234 (Charges may apply)
24 hours a day, 7 days a week:
- Help you plan a journey
- Report a noise complaint
- Report a safety or security concern
08:30-16:00 Monday to Friday:
09:00-17:00 Monday to Friday:
- London streets queries, complaints or suggestions
08:00-20:00 Monday to Friday:
- Contactless card journey or statement queries, complaints or suggestions
08:00-20:00 Monday to Sunday:
- Oyster card, Oyster photocard and paper ticket queries, complaints or suggestions
- Queries, complaints or suggestions about our other services (not including taxis & minicabs or road user charging)
Write
Send a letter to:
TfL Customer Service
4th Floor
14 Pier Walk
London SE10 0ES
Our customer service commitment
When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.
