Help & contacts

Refunds

• Didn't touch in or out
• Lost Oyster card
• Season ticket on Oyster no longer needed
• Touched in and out at the same station
• Visitor Oyster credit no longer needed

Account 

Oyster

• Contact us about Oyster
• Contact us about the TfL Oyster and contactless app
• Report Oyster card lost or stolen
• Apply for an under 18s Zip Oyster card

Contactless

• Find out about card clash
• Pay with a mobile payment app
• See how travel charges show in card statements
• Check your journey and payment history
• Contact us about contactless

Accessible travel

• Order accessibility guides
• Wheelchair access and avoiding stairs
• Get help from staff
• Order Please offer me a seat badge
• Contact us about accessibility

Lost property

• Report a lost item
• Lost property information

Report

• Roadwork issues
• Street issues
• Criminal damage or antisocial behaviour
• Other crime or an incident
• Cab touting

Feedback about staff

• Tube, DLR, Overground, Tram and TfL Rail
• Buses
• Rivers
• Emirates Air Line

Enquiries and complaints 

• Tube, Overground, DLR, Trams, TfL Rail, TfL-managed stations and the Elizabeth line (previously Crossrail)
• Buses
• Rivers 
• Emirates Air Line
• Cycling
• Santander Cycles
• Taxi and private hire
• Congestion Charge
• Low Emission Zone
• Ultra Low Emission Zone
• How to appeal against our response to a complaint

Support after serious incidents

• Incident support service

Message
On Facebook or Twitter

Call
0343 222 1234  Charges apply

Textphone
0800 112 3456

Write
Send a letter to:

TfL Customer Service
4th Floor
14 Pier Walk
London SE10 0ES