Contact us about taxi and private hire

If you have witnessed a road traffic incident or an offence on the roads then this can be reported directly to the police.

For all other enquiries, positive feedback or complaints (including those relating to the Equality Act 2010), use our web form below.

All fields are required unless they're marked as optional

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To help us process your feedback, let us know what kind of comment you're leaving.

Your contact details


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It may be quicker to resolve your enquiry by calling you back.
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Sometimes it's quicker for us to help by giving you a call.

Journey Details


Your comments


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Tell us in your own words about the service or incident you want to comment on or submit a complaint about. include contact details of police or any witnesses if needed.

Supporting documents (Optional)

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

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Data Protection Statement


Transport for London (TfL), its subsidiaries and service providers will use the information you provide on this form to process your comments. If you have made a complaint, we will investigate the incident that you have reported and may contact you to ask for further information or to provide you with feedback. On some occasions, we may need to share your information with associated organisations or their agents for these purposes. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.