You can amend or apply for a refund for some Congestion Charges, Ultra Low Emission Zone (ULEZ) charges and Low Emission Zone (LEZ) charges.
Before you start
It costs £2.50 to amend a charge and £10 to refund one. (There is no cost to refund a LEZ charge.)
- Your receipt number
- The start date of the charge
- The number plate (Vehicle Registration Mark) of the vehicle you have paid for
You will also need a credit or debit card to pay for any amendments.
Single day charges can't be refunded, apart from LEZ charges.
- Amendments can start from today's date
- Refunds are only available for dates in the future - you can't apply for a refund for today or dates in the past
If you paid a charge when signed into your account, you must also sign in to amend or refund it.